It’s August and there are still people who’ve not received the Android Lollipop update. So far I’ve been able to resist the temptation to flash Lollipop onto my phone and am still patiently waiting for O2 or Samsung to release the OTA update.

If you’ve grown exasperated and attempted to flash a ROM onto your phone from Sammobile then it could go one of two ways: you finally get the sweet, material design goodness of Lollipop on your phone or you totally brick it.

If you’ve incorrectly tried to install Lollipop on your phone, this error message will pop up


What’s the difference between a soft and hard brick?

If your phone is ‘hard-bricked’ then this means that it no longer turns on and your PC/Mac no longer recognises it. This, I’m afraid to say, means it’s gone forever and as usual as a brick (hence the turn of phrase).

However, all is not lost if your phone is soft-bricked. This means that it’s stuck in a ‘bootloop’ due to a software error, causing it to crash. If that’s the case, your phone can easily be recovered if you follow these steps:

What do I need to do?!?

1) To get your phone into ‘Download Mode’, hold down the power, home and volume down buttons and this screen should appear. Ignore the warning as you’ll be installing official firmware.



2) Connect the phone to your PC via USB


3) Install Samsung Kies If you don’t already have Samsung Kies installed on your computer you can download it here.


4) Click on Tools and select ‘Firmware Upgrade and Initialization’

5) Type in your Samsung device’s Model Name and Serial Number


You’ll find it by going to Settings>About Device>Model Number. I own a Samsung Galaxy Alpha so my number is SM-G850F. You can find the serial number by removing your phone’s back cover and battery where you’ll find it on a sticker



6) You’ll eventually come to this screen. When you do just hit ‘Start Upgrade’



7) And that’s pretty much it! Once the firmware has downloaded, it’ll then install itself onto your phone indicated by the progress bar filling up on your phone’s screen. Once that’s done, just follow the on-screen instructions on your Samsung


We hope our guide helped you recover your Samsung phone. If it’s hard-bricked and totally nnon-responsive, may God have mercy on your soul…

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Max joins the Phonecruncher team with years of experience writing and editing content on a range of subjects from tech, films, video games and London pubs. When he is not writing for Phonecruncher, Max enjoys nothing better than to watch and discuss films (Commando is a particular favourite of his) or cheering on his beloved Arsenal at the Emirates (unless they lose). An all-round top bloke, his only weakness he'd say is his fondness for hot wings.